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Refund policy
30-Day Return Policy
You have 30 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original product box. Items sent back without an approved return request can't be accepted.
How to Start a Return
- Log in to your account via the account icon next to the cart, or at us.avolt.com/account
- Open your order and select Request return
- Choose the items you'd like to return and the reason
We'll review your request, and once it's approved, we'll email you a prepaid return label. A $5 return shipping fee is deducted from your refund.
Can't access your account? Just email us at help.us@avolt.com with your order number and we'll help you.
Damaged, Defective or Wrong Item
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us right away at help.us@avolt.com with your order number and a photo or short video, and we'll make it right. No return fee applies in these cases.
Non-returnable Items
Sale items and gift cards can't be returned.
Exchanges
We don't offer direct exchanges. The fastest way to get what you want is to return your item and place a new order for the product you'd like.
Refunds
Once your return has arrived and been inspected, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days, minus the $5 return shipping fee. Original shipping costs are not refunded. Please note that your bank or card issuer may need a few extra days to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at help.us@avolt.com.
